Refund Policy

This Refund Policy explains when and how you can request a refund for purchases made from Elevate Your Toolkit ("EYT," "we," "us," or "our") through our website and software-as-a-service products (collectively, the "Service"). It should be read together with our Terms of Service.

1. 30-Day Money-Back Guarantee

We want you to be confident in your purchase. If you are not satisfied with your paid subscription for any reason, you may request a full refund within 30 days of your initial purchase. This guarantee applies to your first purchase of a subscription plan — not to renewals or repeat purchases of the same plan.

2. How to Request a Refund

• Email us at support@elevateyourtoolkit.com from the email address associated with your account.
• Include your account email and, if available, your receipt or transaction reference.
• You do not need to give a reason, though feedback helps us improve. We may ask a follow-up question to verify account ownership.

3. Processing and Timing

• Approved refunds are issued to your original payment method via our payment processor, Stripe.
• We aim to review and respond to refund requests within 3 business days.
• Once issued, refunds typically appear on your statement within 5–10 business days, depending on your bank or card issuer.
• Refunds are issued in the currency of the original purchase.

4. Renewals and Cancellation

• Subscriptions renew automatically. You can cancel anytime from your account settings, and cancellation takes effect at the end of your current billing period — you keep access until then.
• Renewal charges are generally non-refundable. However, if you were charged for a renewal and contact us within 7 days of the charge without having used the Service in the new period, we will review the request in good faith.
• To avoid unwanted renewals, cancel before your renewal date. We recommend checking your billing date in your account settings.

5. Exceptions

Refunds are not available for:

• Requests made more than 30 days after the initial purchase (outside the guarantee window).
• Accounts terminated for violating our Terms of Service.
• Fees paid to third parties (e.g. your own domain registrar or external services you connect).
• Charges disputed directly with your bank as a chargeback while a refund request is already in progress — please contact us first; it's faster.

Nothing in this policy limits any rights you may have under applicable consumer protection laws in your jurisdiction.

6. Changes to This Policy

We may update this Refund Policy from time to time. If we make material changes, we will update the effective date above and, where appropriate, notify you via the Service or email. Changes do not affect refund requests already submitted.

7. Contact Us

Questions about billing or refunds? Contact us at support@elevateyourtoolkit.com — we're happy to help.